CHIMDINMA LINDA OKORONKWO

Led comprehensive branch operations, customer service, and financial transactions for a mortgage bank, driving efficiency and ensuring regulatory compliance.

• Directed daily branch operations, managing financial transactions and customer service, which resulted in a 4% reduction in branch cost-to-income ratio below the bank's benchmark.
• Monitored and analyzed branch performance metrics, generating reports to identify improvement areas, forecast trends, and enhance operational risk mitigation strategies.
• Trained and guided a team of operations staff to maintain high productivity and performance metrics, improving overall team efficiency and service quality.
• Reconciled general ledger transactions and corrected discrepancies, ensuring 100% financial accuracy and strict compliance with all banking regulations.
• Analyzed customer feedback to identify and implement operational improvements, enhancing service quality and driving customer satisfaction.

Supported back-office operations through detailed data analysis, financial assessment, and administrative functions, contributing to optimized processes and informed decision-making.

• Analyzed complex operational data and generated reports, identifying key trends and issues that informed strategic decisions and improved process efficiency by an estimated 10%.
• Assessed financial data to determine suitable investment actions, contributing to optimized portfolio performance and risk management strategies.
• Enhanced analytical tools and methodologies, leading to improved data-driven insights and increased operational awareness across departments.
• Provided precise administrative support, including accurate document preparation and efficient data entry, reducing processing errors by 5% and ensuring data integrity.

Delivered comprehensive customer support, effectively resolving complaints, and enhancing satisfaction through proactive communication and data-driven policy insights.

• Provided primary customer support, resolving complex inquiries and complaints to maintain an average 95% customer satisfaction rate.
• Analyzed customer complaint trends using feedback and data, directly informing policy development and improving service delivery efficiency.
• Educated customers on diverse product and service offerings, guiding them to optimal solutions and contributing to a 10% increase in product uptake.
• Ensured meticulous documentation and accurate data entry for all customer interactions, upholding data integrity and compliance standards.

Managed sales records and contributed to market trend analysis, driving sales performance and optimizing operational tracking for a trading venture.

• Developed a streamlined sales record system, improving daily inflow and outflow tracking efficiency by an estimated 20% and enhancing financial transparency.
• Assisted in leveraging available sales data to predict market trends and developments, informing inventory and sales strategies.
• Achieved record sales targets, consistently exceeding expectations by an average of 15% and directly contributing to company revenue growth.

Recognized as the top-performing learner across all schools within the AltSchool Tinyuka 2023 Cohort, demonstrating exceptional academic achievement and dedication.

Awarded for outstanding academic performance as the best graduating student in the Department of History and International Studies for the 2013/2014 Academic Session.